FAQ

FAQ

  • Delivery Hours & Charges
    • •    Delivery hours are from 11.00am to 4.00pm

      •    Delivery days are from Monday to Saturday (no delivery on Sunday and public holiday).

      •    FREE local delivery for purchase SGD200 and above (delivery fee of SGD32.10 is applicable for change of delivery location without giving at least one-day advance notice).

      •    Delivery fee of SGD32.10 (including GST) is applicable for order below SGD200 and for each subsequent trip made.

      •    Delivery is for all products within a single order will be made in one delivery.

      •    Delivery is only for Singapore addresses.

      •    For OVERSEAS DELIVERY, please write to us at enquiry@songcho.com.sg and we will advise the shipping rate accordingly.

  • Installation Service and Charges
    • We provide installation service for Song-Cho products only. Please be advised that we do not cater to customer requests to install products from other brands.


      Customers are required to provide as much details on the installation site such as the material on which installation is to be carried out (concrete, marble, wood, etc.), area measurement (length, width and height) and hidden piping (gas pipes, water pipes, etc.) to ensure a smooth and safe installation.


      We offer installation services for our customers at the following charges on a PER TRIP BASIS (minimum purchase of SGD150 of Song-Cho Stainless Steel Racking items).

       

      • STAINLESS STEEL RACKING ITEMS

        •    Wall OR Closet Installation SGD85.60 (extra SGD42.80 applicable for special material e.g. stone, concrete, stainless steel, saw wood, partition).
        •    Only SGD85.60 for Wall AND Closet installation per trip (extra SGD42.80 applicable for special material).
        •    Clothes Hanger (model no. 5547) SGD85.60 (not consider as Wall installation)
        •    Only SGD128.40 for Wall/Closet + Clothes Hanger package.
         

      • FAUCET

        •    Installation SGD85.60 per piece per trip.
        •    Hole Opening SGD32.10 (this service is provided only if installation of faucet is done by us) per trip.
         

      • WATER FILTER

        •    Installation is FREE upon delivery (SGD53.50 per trip for subsequent trip made).
        •    Hole Opening SGD32.10 (this service is provided only if installation of water filter is done by us) per trip.
         

      • SINK

        •    Each additional trip for hole opening SGD53.50.
         

      • COOKER HOOD

        •    SGD85.60 per hood.

      •  

      • FDO BATHROOM CABINET

        •    Mirror Cabinet SGD85.60 per cabinet.
        •    Vanity Base Cabinet SGD128.40 per base cabinet.
        •    Only SGD160.50 for Mirror Cabinet + Vanity Base Cabinet.
        •    Only SGD53.50 for 2nd set.
        •    Only SGD128.40 for Mirror Cabinet + Wall/Closet package.
        •    Only SGD160.50 for Mirror Cabinet + Wall/Closet + Clothes Hanger package.

      •  

      • HOUSEHOLD LED

        •    SGD35 per LED.
        •    SGD5 per subsequent LED.

  • Servicing Charges
    • We provide servicing and repair service for:

      • STAINLESS STEEL RACK SERIES

        •    SGD8.00 per item.

      • COOKWARE AND APPLIANCES

        •    Servicing charge is dependent on the part that needs to be serviced. Please call our customer hotline at 62811198 and quote us your product model number and warranty card number. You may also bring the product to our service center .

      • FAUCET

        •    SGD53.50 per trip is applicable after one-year warranty period. 
        •    Spare parts are charged separately.

      • WATER FILTER, COOKER HOOD, COOKER

        •    SGD53.50 per trip is applicable after one-year warranty period.
        •    SGD53.50 per trip for dismantling service.
        •    SGD53.50 per trip for re-installation service.
        •    Spare parts are charged separately.

      • LED

        •    SGD32.10 + SGD5.35 (per LED) per trip.

  • Goods and Services Tax
      • Customers need to pay 7% GST.
  • Site Measurement Service
    • We do provide site measurement service. This service is offered at no obligation and fee. To make an appointment, you may contact us at our customer service hotline 6281 1198, send us an email at enquiry@songcho.com.sg or fill up the form. You can also contact any of our showrooms to arrange for an appointment.

  • Layout Drawing and Quotation Service
    • We can propose a new layout drawing for your kitchen and wardrobe space at no fee. Please fill out the form and upload a copy of your floorplan. We will contact you once the drawing and quotation is ready.

  • Exchange & Refund for Product
    • All products sold are not refundable. As a value-added service to our customers, we allow exchange to be made for our products. All the following conditions must be met and agreed upon by the customer before an exchange can be made.

      •    The product and its packaging have to be in good condition. Our staff will check and determine this.
      •    Proof of purchase showing the product to be exchanged (cash sales slips, invoices or receipts) must be shown to our staff.
      •    Exchange of any products must be made within 7 days of purchase or delivery.
      •    Exchange can only be done at our showroom where the product was purchased. However, for purchase of products at exhibitions, they can be exchanged at any showroom or at the head office.

  • Warranty Terms and Conditions
  • Warranty Repair Policy
    • We will need a period of 2 weeks to repair any defective products and this may be prolonged to a maximum of 4 weeks depending on the extent of damage.

  • Warranty Registration
  • Service Center Location
    • Our service center is located at 37 Jalan Pemimpin, #01-08 Mapex Singapore 577177. The nearest MRT station is circle line Marymount station (CC16), exit B. It is opened daily from 10am to 7pm. Contact number is 6333 1198

  • Product Showcase / Availability in Showrooms
    • We hope to provide our customers with full product range and complete showcase in every showroom. To avoid any disappointment, customers are advised to call our showroom(s) to enquire about the desired product availability before visiting.

  • Opening Hours
    • •    Mapex: 10.00am to 7.00pm
      •    IMM: 10.00am to 9.00pm
      •    Century Square: 11.00am to 9.00pm
      •    Plaza Singapura: 11.00am to 9.00pm
      •    Ang Mo Kio: 11.00am to 8.00pm (weekdays) / 10.00am to 10.00pm (weekends)
       

      Main office operates from Monday to Friday (9.00am to 5.00pm; lunch @ 1.00pm to 2.00pm), Saturday (9.00am to 1.00pm) and closed on Sunday as well as public holiday.

  • Cooking Class (and Recipes)
    • We hold regular cooking class usually on Saturdays from 11.00am to 1.00pm at Mapex showroom (nearest MRT: Marymount, exit B). Please fill out the form or call 6281 1198 to register. As seats are limited, please register early (no fee required).


      For recipes, please refer to our BLOG.

Product FAQ

  • Stainless Steel Maintenance
    • Maintenance of stainless steel is needed though minimal. Our 18-8 stainless steel product range is durable and long lasting with little maintenance needed. Usually, a scrub with hot or warm water is all that needed to remove any greasy particles or stains. The use of a bristle brush will give our products an additional sheen, making it appears shinier and just like brand new.


      Typically, impurities accumulate on stainless steel (alkaline from dish-washing liquids, grease and minerals etc.) may form watermarks on the products. This happens when maintenance is not done regularly. If watermarks are stubborn, using toothpaste to remove the marks will be sufficient.

  • Stainless Steel Maintenance Service
    • Under circumstances whereby watermarks cannot be removed by the customer, please call our customer service hotline 6281 1198 or bring the products to our showrooms or head office. Please bring along the proof of purchase or warranty for maintenance services. A service charge of SGD8.00 is applicable per item.

  • Stainless Steel Information
    • Our stainless steel rack range belongs to the 18-8 quality (international code number 304) and it contains the following alloys:

      •    Carbon (C) <= 0.08
      •    Silicon (Si) <= 1.00
      •    Maganese (Mn) <=2.00
      •    Phosphorus (P) <= 0.045
      •    Sulphur (S) <= 0.03
      •    Nickel (Ni) >= 8.00
      •    Chromium (Cr) >= 18.00

      There are two types of processes used to finish stainless steel, namely Electrolysis and Electroplating. Our stainless steel range uses i®Electrolysis process.

      Electrolysis: Stainless steel wires having undergone the electrolysis process will have a very bright and long lasting finish. This is due to the elimination of impurities in the process. The more you use it (with periodical cleaning), the newer it looks. All our stainless steel range uses the right electrolysis process to ensure our high quality.

      Electroplating: Stainless steel wires having undergone the electroplating process will have a glossy and bright finish. But they discolour easily and leave a spotty finish after some time. The plating portion falls off easily, which is typical of counterfeit wire that uses such a method.

  • Multiply Stainless Steel Cookware Maintenance
    • The dense structure of our multiply stainless steel cookware and rice cooker inner pot make it difficult for mineral particles or oil to penetrate, which may leave stains on the cookware surface. This build-up of mineral particles is normal and do not impede cooking performance. The cookware is safe to use.
      The stains can be easily cleaned using detergent or stainless steel powder and a green scouring pad, loofah sponge or metal scourer. Alternatively, lemon juice or white vinegar can be used as a cleaning agent.

      •    White residue - caused by the starch contained in water or food.
      •    Surface spots - caused by the minerals contained in water or salt.
      •    Rainbow colour - overheating of cookware, colour is harmless.

      Stainless steel cookware can be scrubbed regularly since there is no coating to begin with, and this will ensure your cookware looking sparkling new.

  • Multiply Stainless Steel Cookware Usage
    • Each product comes with a user guide on how to use multiply stainless steel cookware. Please read the do’s and don’ts carefully before using.

      •    Food sticks - cooking oil is not hot enough; food is not completely defrosted before cooking, etc.
      •    Rice sticks - for rice cooker, once the rice is cooked, let the rice rest for 15 minutes before opening the lid.

      *Prolong exposure to salty leftovers may cause pitting, which is chemical reaction that reduces the lifespan of the cookware. Salt residue should not remain in cookware of any material, including stainless steel, and should be cleaned promptly to avoid damaging your cookware surface eventually leading to rust and corrosion.

  • Multiply Stainless Steel Cookware Servicing
    • Where servicing is required, please call our customer hotline at 62811198 and quote us the product model number and warranty card number. Servicing charge is dependent on the part that requires servicing. You may also bring the product to our service center.

Eshop FAQ

  • Eshop Displayed Prices
    • All product prices in our EHSOP are stated in Singapore Dollars (SGD) and are subject to prevailing GST charges.

  • Eshop Payment Modes
    • We accept all international credit card payment and via bank transfer.

  • Eshop Promo Code
    • When you reach the payment stage, key in the promo code if any, in the designated field. Please note that promo code may not be used concurrently with any other vouchers (T&C applied).

  • Eshop Voucher
    • When you reach the payment stage, key in the voucher serial number issued to you, if any in the designated field. Please note that voucher may not be used concurrently with promo code (T&C applied).

  • Eshop Order Delivery
    • After you have placed your order successfully, we will verify the order and confirm the delivery date and time with you via email (if there is one) or phone call within 5 business days.

  • Eshop Delivery Destination
    • We deliver online orders within Singapore only. To ensure quick and reliable delivery, we deliver all orders to non-P.O.Box addresses.

  • Eshop - Recipient Not at Home
    • If the recipient is not home when delivery is made, please call our customer service representative at 6281 1198 to arrange a convenient time for re-delivery arrangement. SGD32.10 will be chargeable for re-delivery.


      Note: We guarantee delivery of our products to your doorstep. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable.

  • Eshop Delivery Charges
    • We provide FREE delivery for Eshop order SGD150 and above (inclusive of GST). A delivery fee of SGD32.10 is applicable for order below SGD150. All products within a single order will be made in one delivery.

  • Eshop - Self-Collection
    • Customer must present order acknowledgement receipt at self-collection venue upon collection of goods. Self-collection must be made within 5 business days after payment. Should there be any unforeseen circumstances that the customer is not able to collect the goods within 5 business days, please call our customer service hotline at 62811198 to re-arrange the collection time.


      Self-Collection venue: 37 Jalan Pemimpin #01-08, Mapex Singapore 577177; open daily from 10am to 7pm. Contact number 6333 1198. Nearest MRT: Marymount, exit B.

  • Eshop - Installation Request
    • Customer is to indicate installation request via order email (or our general email at enquiry@songcho.com.sg and quote your order number) or call us at 6281 1198. Please refer to “Installation Service and Charges” for charges.

  • Eshop Warranty Registration
  • Eshop Security Capabilities & Payment Policy
    • PAYMENT
      •    We currently accept Visa® and MasterCard® as well as direct bank transfer. Please be assured that our systems offer complete security and that customers information is kept private.


      WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
      •    When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if payment is via credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.


      CREDIT CARD DETAIL
      •    All credit card payments are processed securely through PAYPAL. Payment by credit card is the fastest way to receive your order as there is no clearance delay. We do not store any credit card information on our servers.


      YOUR CONSENT
      •    By using our website, you consent to the collection and use of this information by SONG-CHO. If we decide to change our privacy policy, we will post the changes on our PRIVACY POLICY so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.