After you have placed your order successfully, we will verify the order and confirm the delivery date and time with you via email (if there is one) or phone call within 5 business days.
DELIVERY DESTINATIONS
We ship online orders within Singapore only. To ensure quick and reliable delivery, we deliver all orders to non-P.O.Box addresses from Monday to Saturday (excluding public holidays) between 11am to 5pm. For overseas delivery, please arrange your own courier and let us know the ordered product and intended collection date at enquiry@songcho.com.sg.
RECIPIENT NOT HOME
If the recipient is not home when your delivery is made, please call our customer service representative at 6281 1198 to arrange a convenient time for re-delivery arrangement. Delivery charge will be applicable for re-delivery. Please refer to the charges under GENERAL FAQ - Delivery Hours & Charges HERE.
Note: We guarantee delivery of our products to your doorstep. Please provide specific instructions regarding delivery alternatives if this condition is not likely to be suitable.
DELIVERY CHARGES
We provide FREE DELIVERY for Eshop order subject to a minimum spending amount. A delivery fee is applicable for order below minimum amount. All products within a single order will be made in one delivery. Please refer to the charges under GENERAL FAQ - Delivery Hours & Charges HERE.
SELF COLLECTION
Customer must present order acknowledgement receipt to the counter upon collection of goods. Self collection must be made within 5 business days after payment at SONG-CHO Mapex sales office at 37 Jalan Pemimpin #01-08 Mapex S577177 (Marymount MRT, exit B). Please refer HERE for updated operating hours.
Should there be any unforeseen circumstances that the customer is not able to collect the goods within 14 days, please call our customer service hotline at 62811198 to re-arrange for a collection time.
INSTALLATION
Customers are required to provide as much details about the installation site such as the material on which installation is to be carried out (concrete, marble, wood etc.), area measurement (length, width and height) and hidden piping (gas pipes, water pipes etc.) to ensure a smooth and safe installation.
We offer installation services for our customers at a charge on a per trip basis. Please refer to GENERAL FAQ - Installation And Charges HERE for details.
Note:
We provide installation service for Song-Cho products only. Please be advised that we do not cater to customer requests to install products from other brands.
|